My update doesn't work — what do I do?
If you have downloaded an update but it doesn’t work, here are a few things you can try:
- Click help in the menu bar of your RadarOpus, then select check for program updates. If there are no updates available, it means you have the latest update. If you see the same update available that you already downloaded, it means that your initial download was not successful, so please repeat the procedure.
- Restart RadarOpus, then check the version again (repeat point 1 above. The program may need to restart in order to install your downloaded update).
- If your internet connection failed while you were downloading the update, you may need to download it again.
- Please visit our what's new page and check if your operating system is compatible with the latest RadarOpus version. Normally our latest RadarOpus is compatible with the latest available Apple and Microsoft operating systems. We support some but not all the older operating systems. If you have an old operating system installed on your computer, this could be the problem. Try to update your operating system first and then update your RadarOpus.
- If none of the above works, please contact support by opening a ticket.
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How do I update my RadarOpus license?
If you have been given a new code for your RadarOpus, please open RadarOpus Click help in the top menu Click update license in the sub-menu options Enter code and follow prompts Restart your RadarOpus You can also watch this video for help
Why are only some people paying for the update?
We offer a minimum 12 months Peace of Mind Cover included with all new program purchases (free software updates, free support, and download of available free documents), so those who purchased a new program or a payable update less than 12 months ...
When will RadarOpus charge for an update again?
RadarOpus charged for an update for the first time in 2019, after 10 years of free updates. We do not know when we will need to charge for an update again. We will only charge when it is absolutely necessary. Updates will always be recommended but ...
Do I have to pay for the latest RadarOpus update?
RadarOpus only ever charged once for an update in September 2019 (version 2.2). If you purchased a new program after 2019 you will not have been charged for the update. We strongly recommend to keep the program updated, as the updates always include ...
Do I need to update to the latest RadarOpus version?
We absolutely recommend it. A new update always includes key security and stability features beyond normal improvements and bug fixing. By keeping your software up to date you’re guaranteed a better and safer experience. Click here to find out more ...